Broadview’s MyOfficeSuite App Wins 2016 CRN® Enterprise App Award

We are honored to announce that Broadview has received the 2016 CRN® Enterprise App Award for its MyOfficeSuite mobile application in the Editor’s Choice category from The Channel Company. The awards recognize outstanding achievement by developers of enterprise mobile apps.

The MyOfficeSuite iOS and Android apps provide administrators...

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Map of the Largest Companies in Each State by Market Cap in 2016

When you think about the largest company in each state, total revenue, sales, or maybe even number of employees probably come to mind. Those of us who aren’t Wall Street insiders rarely delve into the finer points of a company’s worth. Just give us the biggest dollar amount you can find...

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​SOC 2 Type 2 Security and What it Means for You

Security is not something that should be taken lightly in business, but especially for any business that is handling confidential, medical or financial information. When you think about the amount of sensitive information that can be stored on various company systems— desk and softphones, voicemail, call recordings, chat and collaboration...

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Broadview’s OfficeSuite HD Meeting's Latest Enhancements Offer Users Even More Capabilities

Broadview is proud to announce the release of exciting new upgrades to its award-winning HD video, audio and web conferencing solution, OfficeSuite HD Meeting®.  These new and advanced capabilities are designed to further enhance employee productivity and collaboration for all users.

The new upgrades unveiled today are available to all...

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Keep Hackers Out of Your Business Phone System

Unfortunately, headlines like we saw this week where an organization’s phone system was hacked and received a bill for $181,000 in fraudulent long distance calls is all too common of an occurrence.  No matter what type of business you have, it’s imperative that you take the proper steps to protect...

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2016 Top Tech Blog Awards Presented by Broadview Networks
Broadview Networks Top Tech Blog Award 2016

Information is free and plentiful in today’s online business community—how does one cut through the noise to find truly valuable resources? Broadview Networks has been helping readers identify the most helpful blogs in technology, business and entrepreneurship since 2013, and we are finally gearing...

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6 Easy Ways Any Business Can Celebrate Customer Service Week

This week is Customer Service Week, which is an international celebration of the importance of customer service, originally established by the International Customer Service Association (ICSA). In 1992, the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October.

At Broadview, we recognize...

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3 Tips to Ensure Your Business is ready for the Next Disaster

The National Centers for Environmental Information reported that as of July 2016, there have been eight weather and climate disaster events with losses exceeding $1 billion each across the United States. Every September, known as National Preparedness Month, we are reminded of the toll natural disasters like hurricanes and wild...

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5 Must-have Communications Features to Prepare Your Business for Disasters

Natural disasters can strike at anytime and have become more frequent and severe in recent years as a result of climate change. Over the past 60 years, there have been over 2,000 major disasters declared in the United States. 

September is recognized as National Preparedness Month and a great reminder...

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Worried About Vacation Season? Keep Employees Connected and Productive This Summer With Cloud UC

This summer, don’t let the rise in the temperature outside lead to a decline of productivity amongst employees.  The nice weather of the summer can lead to lower attendance with distracted employees left in the office.  So, how can employers be sure to keep their office productivity soaring this summer...

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We'd like to congratulate Broadview’s sales leaders Sharma Montgomery, Director of Total Solution Sales, and Julie Hartnett Russell and Tina Brown, Senior Total Solutions Managers, for being selected as finalists in the 2016 Women in Sales Award (WISA). The WISA awards, presented by Zars Media...

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According to the US Department of Labor, there are more than seven million businesses nationwide that employ approximately 135 million part-time and seasonal workers. In addition to increased staffing needs for retailers during the holiday season, the summer is...

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Collaboration is essential in everyday life, and especially vital in business. As workforces continue to become more mobile and distributed, collaboration solutions like video conferencing, make staying connected internally and with clients both simple and affordable.

However, not all conferencing solutions are created equal. Specific feature settings offer the ability...

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Remember last year’s map of the fastest growing companies in each state? We liked it so much that we decided to update it based on Inc. Magazine’s 2015 Inc. 5000 list. This...

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Millennials became the largest generation in the U.S. workforce in 2015. By 2025, they will account for more than 75 percent of the U.S. labor pool. The millennial workers bring immense value to a team, including...

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We are excited to announce that Broadview’s MyOfficeSuite portal has been named a winner in the Favorite New Telecom Service category in the 2016 American Business Awards, the nation’s premier business awards program.

MyOfficeSuite is a revolutionary online portal that centralizes all of our customer’s communications...

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Happy Small Business Week! National Small Business Week has been celebrated every year since 1963 and recognizes the key contributions of America’s entrepreneurs and small business owners. More than half of Americans either own or work for a small business, and they generate about two...

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Happy National Phone Day!  As the business phone experts, we couldn’t resist celebrating the evolution of what has become the most widely used technology of our time. Communications has and always will be the most essential part of any relationship, business or otherwise, and the vast advancements made to this...

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We are proud to announce that Broadview’s MyOfficeSuite portal has won TMC’s Unified Communications Product of the Year Award for the second consecutive year. MyOfficeSuite, launched in January of 2015, has since revolutionized the marketplace, setting new standards for unified communications (UC) portals.

MyOfficeSuite...

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Hiring top talent is critical to the growth and success of every organization. Each company has its own process. Even after your human resources department, or recruiting agency narrows down hundreds of applicants for each job...

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Since unified communications (UC) solutions are cloud-based, the actual brains behind the systems are in the backend online management platforms or, as most refer to them as, online portals. When it comes to your ability to remain agile, mobile and...

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Over the last several years, the approach to data management has changed significantly. Corporations with large internal data centers requiring hundreds of servers are drastically reducing the amount of equipment needed due to innovations...

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In business, your call history can really tell you a great deal. Having insight into your entire company’s communications can be beneficial to improving various areas of your operations.

As managers, reviewing call activity gives visibility into employee performance...

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Luck is in the air, or is it? St. Patrick’s Day may be around the corner, but relying on luck in business can be...

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No matter what type of business or size business you have, the one aspect that you cannot afford to neglect is the communications you have with your customers. Businesses today are reaping the benefits of adopting one reliable solution for all of their...

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Did you know that the number one reason that employees leave their jobs is because they don’t feel appreciated? As a boss, it’s not just your job to make sure that goals are being met and rules are being followed. It’s...

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Broadview is excited to announce that a new business intelligence tool is now available for our OfficeSuite® Phone customers through our award-winning customer portal, MyOfficeSuite.

We have further expanded the technology of our Call History feature to include more comprehensive reporting...

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RYE BROOK, N.Y.—February 17, 2016—Broadview Networks®, a leading provider of cloud-based communications and information technology services, today announced a new partnership with X4 Solutions, a master agency focused on helping sales partners who often lack the resources and tools needed to fully satisfy their end customers’ business needs. X4’s RPM...

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EDITORS NOTE: The review of Broadview Networks hosted phone system below is from a customer in a highly regulated industry. The customer has asked us to withhold the name of the organization and individuals for security and compliance issues.

A corporate trading company based on the east coast who specializes...

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Inpatient hospital care is operating at an astounding rate in the United States; this past year, the Centers for Disease Control and Prevention (CDC) reported 35.1 million discharges. That statistic seems equally remarkable when brought down to earth --1,140 discharges per 10,000 population.

The number of procedures is even higher...

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You’ve just received a new Apple Watch for the holidays, now what? These new smartwatches are incredibly handy little gadgets – especially for the busy professional. The fact that the notifications are both immediate and discrete means you can stay on top of your work while in meetings, running to...

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As individuals celebrate with family and friends and as businesses close their books for the calendar year, many consider making charitable donations during the holidays. In fact, according to a National Center for Charitable Statistics survey, more than 42 percent of people give more during the holidays than the rest...

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At most companies, face-to-face meetings are preferred. But as technology gets more sophisticated, more and more people are working remotely, and that means video conference meetings are becoming increasingly popular. Even more nerve-wracking? The video conference...

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Can you believe it’s the end of the year already? Along with holiday parties, time off, potential snowfall, and spending time with family, one of the most exciting things about the end...

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Broadview is proud to announce our award-winning OfficeSuite® Phone system now seamlessly integrates with Microsoft Skype® for Business an industry-leading collaboration platform.

The new integration will enable Skype® for Business and Microsoft Lync® 2013  customers to seamlessly integrate...

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With the holidays approaching, you’re probably crossing off the items on your holiday shopping list, ensuring that your friends and family are getting all that they hope for. But what about your office? It’s the season of giving, and it’s likely...

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Companies of all sizes give gifts to their employees around the holidays to show their appreciation. However, budget can sometimes be a challenge. Here are some great employee gift ideas...

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Good customer service can go a long way, but since so many businesses are beginning to outsource their customer service departments, noteworthy customer service experiences are becoming less and less common. There’s something about a personal touch – about a company...

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The holidays are right around the corner and for many businesses, this can be an extremely busy time with increased call volumes, sales and varying staffing needs, availability and business hours.

Here are some of the key ways...

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We all use computers for something in our lives, but for businesses that rely on them, National Computer Security Day is a great reminder to review the security measures you have in place. We’ve discussed in several posts how important...

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Black Friday is quickly approaching and lots of retailers are starting to give sneak peeks to their deals. In past years, tech items have notoriously dropped to the lowest prices of the year for Black Friday Tech Prodcuts and this year is no exception.

Here are a few of the...

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Remember how cool it was when the floppy disk was invented? You could take your files anywhere you went. Back then, you probably weren’t thinking about what was next – it would have been hard to conceive...

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For entrepreneurs, thinking long-term is key to guaranteeing the health and future success of any growing business. Whether you’re just starting out on a new endeavor, or are looking to ramp up already-instituted processes, you’re...

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Internal chat apps have quickly become a must-have communication tool for businesses. If your business communications are still centered on email, or your team is using personal Skype, Google Hangouts or social...

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Trying to decide what email solution is best for you? Is your business growing, or do you want to have a more professional email tool, versus the generic free options out there?

Two of the most powerful email solutions available...

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It’s hard not to associate mobile apps with absolute distraction, since some of the most popular are social media apps like Instagram and games like Candy Crush. That being said, apps can and do...

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The email platform you select is one of the most important decisions you can make for your business. You and your team need efficient access to email, calendars, attachments, contacts, and more—no...

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It’s no secret that technology has been instrumental in how we function in both our personal and professional lives.  However, it is eye-opening to examine just how extreme our use, dependency, and as some may describe it, our addictions to technology have become.

Check out our Frightening Stats about Technology...

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Communications and collaboration are two of the most important aspects of any business. That being said, there are many email solutions available, but not all of them offer the reliability, security and functionality that your business demands.

Broadview’s...

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One of the arguments most frequently made for switching to the cloud is the fact that it is secure. And, while this is true, nothing is perfect. You’d always rather be safe than sorry. Especially for retailers...

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At a recent Dreamforce conference, analyst Tad Travis stated his estimate that 40% of sales organizations would begin automating their sales operations with technology. In today’s landscape, we’re already close to that 40%.

Another interesting tidbit he released...

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Broadview is proud to announce the launch of our new MyOfficeSuite™ desktop app. MyOfficeSuite™, our award-winning customer portal now offers customers the flexibility to utilize our free desktop app to manage their entire OfficeSuite® Phone system and collaborate with co-workers...

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We’ve all been that customer who impatiently waits on hold for assistance, listening to the “Please hold, your call is valuable to us” message over and over again as the theoretically calming symphony music plays in...

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The Bradley Angle House, based in Portland, Oregon has been serving those affected by domestic violence for over forty years by providing services of safety, education, empowerment and...

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Working for Home (WFH) or telecommuting is on the rise and here to stay. In honor of National Work from Home week, we thought we’d delve deeper into this increasingly more common workplace practice.

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Every week is customer service week at Broadview, but this week, we are especially proud to celebrate it with the rest of the country in honor of National Customer Service Week.

Customer service is the foundation...

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Let’s face it, the word “love” isn’t typically the first word you hear people use to describe their VoIP phone service, but with the advanced functionality that...

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The culture of a business plays an intricate part in its success. Company culture has been defined as the personality of an organization from the employee perspective, and includes the company’s mission, expectations and work atmosphere. Company...

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There are lots of things that people employ to reduce screen time, whether it’s taking intermittent walks around the office while at work or committing to reading before bed rather than watching TV. Doing yoga, going camping in a reception deadzone...

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Broadview just released an even more enhanced version of the MyOfficeSuite™ portal this week. The launch of MyOfficeSuite™ 2.0 includes advanced technology and features to further improve company-wide communications, visibility, control and mobile usage of the award-winning customer portal.

Company-wide ChatCompany-wide...

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Over the past 60 years, there have been over 2,000 major disasters declared in the United States. When disaster strikes, the economy takes a serious hit. Some businesses suffer financial loss so great that they never reopen. Natural disasters such as Hurricane Katrina and Hurricane Sandy have devastated local communities...

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Broadview announced today the release of its new, online portal, MyOfficeSuite Agent™, designed specifically for the agent channel. MyOfficeSuite Agent™ is a hosted, unified portal that enables agents with the ability to access and manage all of their...

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In the modern world, a highly capable IT team is the lifeblood of your company. In all businesses, big or small, across all industries, having an IT team that is well-trained is crucial to keeping business afloat...

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For a lot of companies, summer is definitely not the most productive time of the year. With at least one person out on vacation at a time, people taking three-day weekends and thinking about them all week long, and...

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With the anniversary of one of our country’s most tragic recent events growing near, it’s a good opportunity to honor and remember those we lost. It’s also a good time to...

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Broadview’s MyOfficeSuite™ portal has been awarded the 2015 People’s Choice Stevie® award for Favorite New Product by the American Business Awards, the nation’s premier business awards.

MyOfficeSuite™, released earlier this year, is a revolutionary customer portal that centralizes...

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September is National Preparedness Month, the perfect time to evaluate how prepared your business is for the unexpected. As we all know, disasters can strike at any time...

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It wasn’t very long ago that those who lauded the cloud as the “Next Big Thing for Business” were ridiculed by those who were perfectly content with their current business technology. Whether you know it or not, those cloud-worshipers...

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Why You Can Not Afford to Ignore Cloud Technology

Every business needs to innovate in order to not only survive, but also to thrive. Maintaining the status quo every year will never guarantee success, and it will certainly never ensure long-term viability. But differentiating your business and providing a unique...

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Small businesses have the advantage of portraying a much larger image than ever before thanks to advances in technology. In the past, the number of employees, your budget and the number of locations were indicators of how large your business’s presence and...

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Why You Can Not Afford to Ignore Cloud Technology

Every business needs to innovate in order to not only survive, but also to thrive. Maintaining the status quo every year will never guarantee success, and it will certainly never ensure long-term viability. But differentiating your business and providing a unique...

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You may have seen the Largest Companies by Revenue 2015 map we put together in June. Well we’re back with an updated version using the latest Market Cap data.  Last year’s map...

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Lying on the beach, lounging on the porch, sitting by the pool – many of your favorite summer activities present the perfect opportunity to catch up on some summer reading. And if you’re interested in becoming smarter...

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Broadview’s 100 percent cloud-based unified communications system OfficeSuite® Phone recently won the 2015 Unified Communications TMC Lab’s Innovation Award. The TMC Labs Innovation Award recognizes products that have demonstrated innovation, unique features, and noteworthy developments toward improving communications technology. TMC...

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With technology and devices enhancing our personal and professional lives, we’ve become so accustomed to the new always-on mentality, that it can be challenging for many to unplug, even on vacation.

The landscape and expectations of work have changed...

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Common headlines these days are exposing the countless threats of Internet hackers. Businesses that utilize cloud-based phone systems operated via the web are often concerned with security and fraud protection.

... Read More

We are pleased to announce that Broadview’s MyOfficeSuite™ portal has been named a finalist in the Favorite New Telecom Service category in the 2015 People's Choice Stevie Awards program through the American Business Awards- the nation’s...

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With today’s technology, there is a lot of data sources and, therefore, a lot of data. There is suddenly an urgent need to find the best way to govern ‘big data,’ which means that the methods we...

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Why You Can Not Afford to Ignore Cloud Technology

Every business needs to innovate in order to not only survive, but also to thrive. Maintaining the status quo every year will never guarantee success, and it will certainly never ensure long-term viability. But differentiating your business and providing a unique...

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While infographics on sharing platforms are at max saturation, how many of them can we consider to have truly groundbreaking – or even reliable – content? When data visuals were born, they put information on display in a way we’d never seen before...

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Why You Can Not Afford to Ignore Cloud Technology

Every business needs to innovate in order to not only survive, but also to thrive. Maintaining the status quo every year will never guarantee success, and it will certainly never ensure long-term viability. But differentiating your business and providing a unique...

Read More

Why You Can Not Afford to Ignore Cloud Technology

Every business needs to innovate in order to not only survive, but also to thrive. Maintaining the status quo every year will never guarantee success, and it will certainly never ensure long-term viability. But differentiating your business and providing a unique...

Read More

It has been announced that Windows Server 2003 will be completely ending as of July 14th, 2015. Microsoft will no longer be releasing any updates or patches to keep this server relevant, which means any organization that continues to use it are...

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Anything could constitute as a disaster when you run a business. Hurricanes, cyber-attacks, car accidents resulting in downed power lines – they all have the potential to cause network or system downtime, which means lost profits and likely angry...

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The greatest benefits of technological advancements are that they make our lives easier and save us time. In 1930, renowned economist John Maynard Keynes predicted that we would eventually only need to...

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Even as we shift our focus more and more toward tech security, it’s not perfect (and it’s unlikely that it ever will be). Even major corporations are at risk for – and have fallen victim to, quite recently...

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There are many factors to consider when your business needs a new solution that extend well beyond the solution itself. Cloud communications in particular is an industry that has exploded into the...

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Once we start seeing heat waves, you know that hurricane season is in full swing. Especially if you live on the coast, you can never be too prepared for tropical storms – and that preparedness is...

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June is Backup Awareness Month, the perfect opportunity and reminder to take a look at the backup procedures you have in place for your organization. After all, your data is the single most valuable asset your company has.

Almost every business today relies upon information technology, and this means that...

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If you're thinking about buying a new business phone system , here's your guide! Sometimes knowing what factors prompt other businesses to switch can help in your decision. This report from Software Advice is a wealth of information on Most Wanted Features and Applications, Top Pain Points, Buyers by Industry...

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(click to see the map larger)

Video made by Business Insider

You may have seen the Largest Companies by Revenue map we put together in June of last year, well we’re back with an updated version using Hoover’s 2015 data.  Last year’s map created so much buzz...

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New market research has just emerged that indicates that the VoIP Services Market is expected to grow by roughly 9.7% between 2014 and 2020. In 2013, the industry boasted a value of 70.9 billion; in the next five years...

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Now that the Apple watch has arrived, maybe you’re one of the early adopters and already have it gracing your wrist. As with any brand new technology, many people have purchased this watch, but haven’t quite figured out the...

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Central Park Challenge 2015: Join Us for a Day in Central Park for a Good Cause

Changing the world is a walk in the park.

Team Broadview knows that to be true because every year we bring hundreds of employees and their family and friends to Central Park to support...

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There was a point in time during which providers would say that cloud communications were “a good idea” or “nice to have.” Those days are long gone, though. Being that communication is the most important facet to running a company, the...

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The chill of the winter months are fortunately nothing but a distant memory, as the simple pleasures of summer sun, flip flops and beach days are upon us.  It seems as soon as the nice weather arrives,  the aesthetics of our cubicles...

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With summer just around the corner, mobility is even more popular than normal. As we’re spending weekends at the shore, visiting nearby mountains and lakes, and going to friends’ and neighbors’ barbeques, we’re going to need to stay in touch with business from our smartphones, tablets and laptops. Such is...

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Perhaps you’re just getting your business off the ground and are struggling to position yourself amongst your competitors. Or, maybe you’ve been in the game for a while, and you want to do a little brand...

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Any entrepreneur knows that good customer service is invaluable to a company. Managing your customer service practices is imperative for making a good impression on customers: it gives you the opportunity to make things right when they’re unsatisfied, and it...

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The U.S. Small Business Administration (SBA) declared the theme for National Small Business Week 2015 to be “SBA: Dream Big, Start Small.” National Small Business Week (NSBW) is being celebrated across the country this week with the SBA holding events in five major cities: Miami, Los Angeles, San Antonio, New...

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