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The Best Features that Make VoIP Business Phone Systems a No-Brainer

We’re all guilty of being satisfied with “good enough.” The status quo can feel unyielding, and change can be difficult. Even so, making a big change can bring results that you couldn’t have dreamed of otherwise.

When it comes to making changes in the workplace, managers and employees are understandably hesitant to make big changes; “If it’s not broken, don’t fix it” is a common enough axiom, and with good reason; change can be disruptive, and bring with it new challenges.

Change can also be revolutionary; nowhere is this truer than in the world of technology. If you’ve never heard of VoIP before, or you’ve been sitting on the fence about it, now is the perfect time to see what it’s all about.

VoIP business phone system
If you switch to a VoIP business phone system, you will never look back.

VoIP Is Scalable

One of the primary benefits of a business phone system powered by VoIP is the fact that it is one of the most scalable workplace technologies. Older landline phone systems are both difficult and expensive to install, relying on extensive wiring throughout your workplace. This makes enlarging your workforce or expanding into new offices an exceptionally disruptive process; in other words, your infrastructure needs to physically expand as your company does.

VoIP is a different technology entirely; IP phone systems utilize either private networks or a secured connection over the public Internet to transmit voice and video calls and even faxes. The end result is a communication network that can grow as you do.

VoIP Is Mobile

One of the challenges associated with communication in the workplace is the need to keep in touch with employees and customers when they’re not on the premises. Another feature of cloud based phone service is the ability to further blur the line between devices dedicated to work purposes and those intended for personal use.

Consider: with your employees tied into your company’s IP phone system, their mobile phones and tablets will become an extension of your infrastructure; important calls and voicemails can be answered and accessed from almost anywhere, using whatever device you have with you.

VoIP Is Reliable

VoIP technology has officially put the Phone Company on notice. We’re soon going to be saying a permanent goodbye to outages and poor voice quality. Unlike traditional phone providers, IP phone systems use powerful Internet technology, including cutting-edge fiber optics, to provide a fast and reliable connection. Even in the event of inclement weather, even with storms toppling telephone poles, your VoIP system will be up and running.

VoIP Improves Customer Satisfaction

While many of VoIP’s marquee features have employee productivity and efficiency in mind, it may also prove to be a valuable tool when it comes to interacting with customers. Cloud based phone systems can be administrated from any computer in the workplace using easy-to-use software. This can help you in a number of ways: from handling calls more effectively to changing your on-hold music on the fly, VoIP’s ease-of-use can mean a less stressful experience for your valuable customers.

VoIP Is Here to Stay

As more and more companies shrug off the limitations of traditional phone services, it’s become apparent that VoIP technology is positioning itself as the next big thing in business communication. Experience a free, live demo today to see everything you’ve been missing.

Photo courtesy of marsmet546 via Flickr

About Emily Swartz

As the Social Community Manager at Broadview Networks, I enjoy sharing valuable content across all our social platforms. I particularly love writing for our blog because it gives me the opportunity to share tangible advice on how businesses can leverage technology to gain competitive advantages, control costs, provide superior service, and ultimately improve their bottom line. Find me on Google+

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