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Improving Accountability with VoIP

One of the most important words in the business world is accountability. It refers to a number of things: it can describe the sort of trust that management places in its employees, or the hugely important responsibility that is customer satisfaction.

Accountability is, quite simply, the process of holding up one’s end of a bargain. Without accountability, chaos holds sway.

So where does VoIP come into things? It’s actually pretty simple: as business phone solutions go, VoIP is one technology that’s having a great deal of success inspiring accountability in the workplace. What do we mean by that? Let’s take a look.

VoIP and Employees

Accountability is an essential quality of any employee, and by extension, any workforce – no matter its size. For an employee, accountability is making yourself available and working as effectively and efficiently as possible.

Of course, accountability doesn’t spring into being on its own; there are a number of things business owners can do to help it along, and investing in the right kind of technology is definitely one of them.

For the average workforce, VoIP phone systems can be a significant boon to productivity. They’re easier to use than your average office telephone, and offer a number of important improvements when it comes to features.

VoIP phones can, for example, send important voicemail messages straight to the inbox; it means that you’ll have a great deal more success remembering to follow up on important business calls.

Furthermore, VoIP provides unprecedented mobility, thanks to its compatibility with mobile devices; employees can continue to stay in touch with management and customers alike, even if they need to leave the office for an extended period of time.

VoIP and Management

On the management side of things, accountability means different things. For example, it might refer to the responsibility of a manager to provide the best possible results while keeping overhead to a minimum.

VoIP can help there as well; it remains one of the most cost-effective communication solutions available right now, and has been helping companies of all types and sizes to “cut the cord,” as it were, from the Phone Company.

Along with that freedom comes free local and long distance calling; the expenses that once got in the way of company expansion, such as keeping in touch with overseas branches or business partners, have been effectively eliminated.

VoIP and the Customer

Maybe it goes without saying, but all of this is for nothing if the customer isn’t receiving world-class customer service. Whether your company handles hundreds of calls every day or just a few, VoIP can help to make sure that each call gets where it’s going on the very first try.

It’s because of the ever-changing needs of the average business that modern VoIP systems allow for practically effortless management. This means that just about anybody in the office can make changes as needed to the phone network; customers navigating call menus won’t have to put up with outdated options any longer; when things change in the office, the office phone system can change along with it.

Broadview Networks

Broadview is proud to be one of the premier providers of VoIP service, which is thanks to our more than 175,000 satisfied business partners. Give us a call today to see what VoIP can do for you.

Russ Fordyce

About Russ Fordyce

Russ is the Managing Director of Marketing at Broadview Networks where he works to help consultants and business owners better understand and put technology to use so they can transform how their employees get work done and improve results.

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