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Choose According to Your Needs with Hosted Phone Systems

Every business owner knows that there’s a seemingly never-ending list of needs that a company requires in order to thrive. The good news is that, while these needs can certainly be stumbling blocks, they can also be exceptionally valuable as agents of change.

What exactly does that mean? Quite simply, business needs can be thought of as a road map; they demonstrate where we need to invest more of our time, attention, and resources. In short, they present us with opportunities for growth.

Technology is a very specific type of need in that it can sometimes require significant investments. Choosing a hosted phone system, for example, can be a great step toward filling a specific need, but can also be a way to address certain needs that you haven’t even thought of yet.

Below are some common business needs, along with the ways that investing in VoIP phone service can help you address them.


There may be no more important metric by which to judge a company’s resourcefulness than by its flexibility. Companies that are incapable of adapting to changing circumstances aren’t long for this world.

VoIP fits into this idea rather nicely. Cloud phone systems are capable of scaling according to business needs; in other words, they grow as your company does. They also allow for remote working conditions, offering just the right amount of flexibility for a young company with a hopeful, but uncertain, future.


The media paints us pictures of people with so much money that they don’t mind squandering it on frivolous purchases. It probably goes without saying, but wasteful spending has no place in the business world.

To that end, it may be time to look to hosted phone systems as a way to cut down on expensive contracts and monthly bills. For business owners across the country, VoIP has become something that can be relied upon to provide reliable, high-quality service at a price that traditional copper phone lines can’t possibly match.

World-Class Customer Service

So far we’ve spent most of our time addressing company needs. But what about the needs of the customer? When it comes to ensuring that your company will thrive, there are few elements more important than making sure your customers are taken care of.

To address this need, consider the fact that VoIP provides some of the very best tools currently available for building a robust and intuitive customer service system.

To give you just the briefest of overviews, consider the time it previously took to set up a phone menu, and to make sure every call got to the appropriate department. With VoIP, those headaches will reside comfortably in the past.


Finally, let’s talk about accountability. It can mean different things to different people, but in the business world it often has to do with ensuring that every employee has the tools they need to take responsibility for their own actions.

For example: does your company rely on a dedicated IT department to solve technology problems? It can be tempting for employees to simply give up and just wait for IT to fix a problem with the phones. The intuitive nature of VoIP ensures that they can solve problems for themselves, the very first time.

Russ Fordyce

About Russ Fordyce

Russ is the Managing Director of Marketing at Broadview Networks where he works to help consultants and business owners better understand and put technology to use so they can transform how their employees get work done and improve results.

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