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Training Your Staff to Use your New Business Phone System

The best companies in the world encourage their employees to engage in constant learning: to seek out resources that will help them learn new skills and to become not only better-rounded employees, but more capable human beings overall.

In most situations, this kind of personal growth is to be unconditionally welcomed; it’s a chance for employees to distinguish themselves and become better assets for the company they work for.

In other situations, however, training can distract from the other responsibilities that employees have to focus on throughout their days at the office. This is particularly true when the time comes to invest in a new piece of technology, and suddenly every employee is now faced with a learning curve. From there, you have to contend with potential lost productivity as each employee learns the skills necessary to make use of that new technology.

Upgrading office telephone systems can be one such experience; while it’s certainly a necessary process for many companies, it can also be a disruptive one. When you choose your new phone system, you’ll want to know that disruptions will be kept to a minimum.

So how can you lessen the burden of this learning curve? Sometimes it requires nothing more than choosing the right technology. For an increasingly large number of businesses in America, the “right technology” is hosted or cloud-based phone service powered by VoIP.

Why Choose a Hosted VoIP Service?

The short answer is this: because you won’t have to start from scratch. When the time comes to upgrade the office phone system, some companies opt to buy, install, and maintain their new equipment themselves. This can be a significant investment of time and money, to say nothing of the burden they’re taking on by managing their own equipment.

By putting your trust in a cloud based phone system, you can take advantage of support that’s always standing by to make sure everything’s going smoothly.

What Learning Curve?

What you really want to know is this: “How long will it take to get my employees up to speed with the new phone system?” The answer is: “No time at all.”

It would be understandable if you were intimidated by VoIP at the beginning; it has a large feature set, and provides functionality that your previous phone system likely never had. The good news is that all of these features are extremely easy to learn - easy enough, in fact, that even the most technologically illiterate employee will soon be setting up and using these features for themselves.

And for everything else, you can count on world-class support to help answer any questions you have along the way.

About Broadview Networks

Here at Broadview, we’re very proud to be considered one of America’s best and most reliable providers of VoIP cloud phone service. Our list of satisfied users is 180,000 strong and growing.

When you choose Broadview as your VoIP provider, you’ll get the peace of mind that comes from knowing that you’ll be partnered with a company that takes an interest in making sure the transition is as painless as possible, during every step of the process. From choosing your equipment to training your employees to use it, you’ll have a support system that you can count on.

About Emily Swartz

As the Social Community Manager at Broadview Networks, I enjoy sharing valuable content across all our social platforms. I particularly love writing for our blog because it gives me the opportunity to share tangible advice on how businesses can leverage technology to gain competitive advantages, control costs, provide superior service, and ultimately improve their bottom line. Find me on Google+

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