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The Important Role of IT in Modern Business

In the modern world, a highly capable IT team is the lifeblood of your company. In all businesses, big or small, across all industries, having an IT team that is well-trained is crucial to keeping business afloat. Their many responsibilities are integral, even if your company only uses one computer. Today, we’re going to take a closer look at what their common roles are in any business, and hopefully drive home the true gravity of their importance.

Communications
How do people communicate, internally and externally, at your job? Do they use VoIP phone systems? Do they e-mail? What would business be like if these channels suddenly went offline? Not only would collaborating with your coworkers become a pain, your clients would most certainly not be pleased. IT teams are there to troubleshoot – they know the ins and outs of your communication channels, how to keep them up and running, and how to keep your conversations secure. Without them, it would be impossible to operate your business.

Inventory
Every business owner knows the importance of keeping a close eye on inventory. You need to be organized, to know when stock is low, and to be able to tell if things are going missing. A good IT team has the skills to make sure that additional stock can automatically be ordered when necessary, to connect your inventory management system with your POS system, and to keep this closed-loop running smoothly.

Data Storage
Your office probably doesn’t have rows and rows of filing cabinets – at least not anymore. Now, data is stored in the cloud or in some other digital server, and the IT team is there to make sure that data is well-maintained and secure. We all know how debilitating a data breach can be, and for that reason alone, you put a lot of trust in your IT team to take preventative measures.

Information Management
For many companies, data is kept so that it can be used to track sales, manage expenses, monitor activity, and maintain customer relationships. Your IT team can help to keep your data organized while also condensing it into reports that can be used to boost productivity, capitalize on new opportunities, perform client outreach, make special offers, and react to any abnormal activity on the account.

Most importantly, your IT team knows the best and latest applications for performing all these operations, which turn directly into success and profitability for your company. Investing in proper training and recruiting is absolutely crucial for a business in today’s world.

Nicole Yeager

About Nicole Yeager

Nicole is the Marketing Manager for Broadview Networks, now part of Windstream, where she enjoys marketing the latest technologies businesses can leverage to maximize productivity, improve security and reduce costs.

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