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New Business Intelligence Tool Available for OfficeSuite Customers

Broadview is excited to announce that a new business intelligence tool is now available for our OfficeSuite® Phone customers through our award-winning customer portal, MyOfficeSuite.

We have further expanded the technology of our Call History feature to include more comprehensive reporting functionalities that will enhance our customer’s visibility into their organization’s calls.

This new tool provides managers with important, actionable intelligence about their business which will aid in driving employee productivity, improving staffing efficiency, boosting customer satisfaction and providing important visibility into their marketing and sales efforts.

The user-friendly design and flexibility enables our customers to quickly sort and filter data, build new reports and save those needed to manage day-to-day operations.

We have also included several pre-built reports:

All calls: includes all inbound, outbound and internal calls
Longest calls: longest call in duration measured in seconds
• Most frequent calls: details inbound calls to a specific number over a 7-day period
• Most frequently called numbers: highlights call count to outbound calls over a 7-day period
• Calls by extension: total number of calls made by a specific extension, outbound, inbound and internal
• Calls by telephone number: number of calls made by a specific number over a 7-day period

Looking for more information on this new feature? Join us for a free online webinar on March 1st at 1:00 PM EST where we will answer any questions and provide an overview of the new page and features.

See the instructions below to join the free webinar:

To join from a PC or Mac:
Please click this URL to start or join. https://meeting.broadviewnet.com/j/1118510662
Or, go to https://meeting.broadviewnet.com/join and enter meeting ID: 111 851 0662

To Join from dial-in phone line:
Dial: +1 (646) 741-5292 or +1 (646) 741-5293
Meeting ID: 111 851 0662
Participant ID: Shown after joining the meeting

When dialing in by phone:
Enter your 2 digit participant ID with your phone when prompted, to automatically disconnect computer audio and so you don't count as two participants.
-or-
If you don't use the participant ID, click the red button labeled "leave audio conference" to disconnect computer audio.

Nicole Yeager

About Nicole Yeager

Nicole is the Marketing Manager for Broadview Networks, now part of Windstream, where she enjoys marketing the latest technologies businesses can leverage to maximize productivity, improve security and reduce costs.

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