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Post-Sale Support Plays a Bigger Role in UC Sales Than You Think


The Virtual Office Resource By Jeff Blackey

The agent channel should carefully evaluate both the product and the provider when selecting the right cloud-based unified communication (UC) solution to offer their clients. A 2015 Frost & Sullivan (News - Alert) survey of 1,786 North American IT decision makers shows that 35 percent of surveyed businesses have already deployed telephony solutions in the cloud and another 59 percent will move their telephony solutions to the cloud by the end of 2018. These businesses are turning to cost-effective cloud phone systems to supplement limited in-house IT staff in addition to providing the ubiquitous and seamless connectivity the workforce is demanding – all possible with the advanced features and capabilities of UC.

Understanding the IT pain points of 21st century businesses, NTConnections, a full-service business technology company based in the D.C. metro area, searched for both an affordable and intuitive UC solution to offer clients that was easy to recommend and support. Shortly after finding Broadview Networks’ 100 percent, cloud-based UC solution OfficeSuite UC©, NTConnections employees began using the advanced UC system themselves. Finding the advanced features, simplicity and integration into key applications essential to their productivity, they immediately began offering OfficeSuite UC© to their clients moving to a UC system to help them reduce training costs, boost user satisfaction and drive a high ROI.

“Broadview’s OfficeSuite UC is a very intuitive product that is easy to implement, easy-to-navigate and user friendly; allowing the average end user to become more productive with just a few clicks of a button” said Greg Hebron, director of Sales Operations, NTConnections.

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