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Vendor Q&A Series: Donna Wenk, Broadview Networks

Donna Wenk Broadview 580X358

By Channelnomics Staff

The latest channel exec to sit in the Channelnomics hotseat is Broadview Networks' SVP of channel sales

In five words, how would the channel describe your company?

Cloud-based unified communications vendor.

Tell us about how your channel program works.

Broadview's channel program has three basic tiers of agent and is structured to support both one-man shops and master agencies. We offer white label options and referral-only programs. We certify agents for our products on selling and installing OfficeSuite UC and do not require deal registration. Agents can earn up to 625 percent, as well as residuals and upfront bonuses.

We offer our partners MyOfficeSuite Agent, a single dashboard to manage all of their customers in real time. This portal includes a library of marketing materials for partners, including whitepapers, sell sheets and email campaigns. Our partners are supported by a team of channel managers that provide support with sales tools, knowledge and training. Also, we provide a dedicated quote specialist and customer service representative that is available 24/7 to help with client repair tickets and relationships.

What do you think is the most challenging trend in the channel today? Why?

The most challenging trend that our channel partners are facing today is increasing their comfort level to sell and support cloud services for their clients. Technology is changing rapidly and that requires partners to be knowledgeable.

Partners currently selling traditional legacy systems should grow comfortable selling cloud-based solutions to their current and prospective clients to stay abreast of current trends/issues and to add additional value.

Read the full article here.

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