Broadview Networks OfficeSuite Dental Keeps Kaye Dentistry at the Forefront of Technology
Posted on May 18, 2017 by Russ Fordyce
Tech-Savvy Dental Practice Improves Staff Productivity and Patient Satisfaction by Integrating Dentrix G6 with Broadview’s UC Solution
RYE BROOK, N.Y. – May 18, 2017 – The path to success for modern dental practices depends heavily on the digital technologies that are rapidly advancing. This digital revolution is changing the role of a dentist dramatically with the boom of what is called “digital dentistry”, making what were previously manual tasks easier, faster, less costly and more predictable. Dr. Gary Kaye, DDS, FAGD started his digital transformation in 2011, by installing the Henry Schein Practice Solutions’ Dentrix patient management system to digitize and streamline patient records, communications and billing at Kaye Dentistry, PLLC, a world class reconstructive, cosmetic and implant dental practice located in the heart of New York City.
Now Dr. Kaye has furthered his digital transformation by automating many of the manual searches and tasks his staff perform, sometimes hundreds of times a day. Dr. Kaye installed OfficeSuite Dental™ by Broadview Networks®, which is specialized software that is certified as a Dentrix Connected solution, and sits between Broadview’s cloud-based phone system and the Dentrix G6 platform. OfficeSuite Dental has been part of the Dentrix Connected program since 2013. When patients call Dr. Kaye’s office, employees logged into Dentrix G6 are immediately presented with a window showing the caller’s patient records, including details about appointments, treatments and prescriptions before the phone is answered. Employees can also quickly enter data directly into Dentrix using that same window. OfficeSuite Dental™ also sends patient alerts noting missed appointments, medical alerts and the ability to quickly look up patients and click-to-call.
OfficeSuite Dental™, an affordable enterprise-grade cloud-based phone system, has many advanced features that integrate with Dentrix. Immediately following its installation, Kaye Dentistry staff were able to reduce the time spent on routine calls, entering patient notes and scheduling. As a result, patient satisfaction has grown due to reduced data entry and human error, improved ability to collect balances and settle accounts and reduced duration of routine calls.
“We have a very scientific approach to evaluating the technology that we bring into the office,” explained Dr. Kaye. “After taking into account all of OfficeSuite Dental’s features, we decided it was a perfect fit and impressively addresses all of our needs. What I find the most helpful about OfficeSuite Dental is that detailed caller information is displayed in a pop-up window on my computer screen when patients call. I save a lot of time not having to look up the patient’s records, with all of the essential patient information at my fingertips. It also allows us to accurately and efficiently run the practice while operating on a secure and confidential platform.”
“We developed OfficeSuite Dental to provide dental practices an advanced phone system for patient communication combined with fast patient lookup and data entry of patient records,” said Sanjay Patel, Broadview’s Senior Vice President of Technology. “OfficeSuite is one of the only cloud phone systems to integrate with Dentrix G5 and G6 software that enables dental practices to immediately increase practice revenue and patient satisfaction by providing efficient and personalized service with every single incoming call.”
A leader in the digital dentistry movement, being at the forefront of all technology is essential for the success of Kaye Dentistry, PLLC. For over 20 years, the Kaye Dentistry has been providing state of the art services to help patients and offering high-tech focused support to professionals in the dental industry.
“I have been thrilled to see our patient management system work so well with and be enhanced by OfficeSuite Dental,” adds Dr. Kaye. “We are planning to merge with two more dental practices and between the easy addition of phones and easy-to-use features that call for minimum training - if any at all, I am confident that OfficeSuite Dental will help to make the integration run smoothly.” Dr. Kaye adds new staff members in minutes without having to call Broadview IT staff or encountering added fees.
In addition to the ease of management, usability, quick installation and uncomplicated maintenance, Dr. Kaye is pleased with Broadview’s support. “One of the things I always stress is that the support from the manufacturers and service providers used in dental practices is sometimes more important than the product itself. With Broadview, you have an intuitive product with perfect support when needed,” added Dr. Kaye.
Go here to learn more about OfficeSuite Dental™.
About Broadview Networks® www.broadviewnet.com
Broadview Networks is a network-based business communications provider serving customers with local and long-distance voice and data communications, premises-based and patented hosted VoIP systems, data services and a full suite of managed and professional services. It also provides an innovative portfolio of bundled, hosted IP phone and cloud computing services designed to meet the unique application requirements of diverse workforce groups. Its customers benefit from award-winning customer service, including a web-based account management tool and a primary point-of-contact for real-time, personal customer care.