Broadview Recognized for Providing Outstanding Unified Communications and Customer Service
Posted on Jul 28, 2016 by Natalia Mykijewycz
Wins Six Awards from IT Industry's Annual IT World Awards and Customer Sales and Service World Awards
RYE BROOK, N.Y. — Broadview Networks®, a leading cloud-based provider of communications and information technology services, has been recognized with four awards from the Network Products Guide, the industry's leading technology research and advisory guide, in the 11th Annual Network PG's 2016 IT World Awards® program and another two awards in the Third Annual 2016 Customer Sales and Service World Awards® program.
Broadview won a gold award in the category of Voice Over IP, a gold award for OfficeSuite HD Meeting® in the Video Solutions and Video Conferencing category, a silver award for MyOfficeSuite in the Apps category and a bronze award for Innovations in Unified Communications (UC). In addition, Broadview's customer service team has been recognized as a silver winner in both the Customer Service Team of the Year and the Customer Service Department of the Year categories.
"It‟s an honor to be recognized by IT World Awards," said Brian Crotty, Broadview's Chief Operating Officer. "This reinforces our position as a top 10 UCaaS provider by industry-leading and business analysts, including Frost and Sullivan and IHS. No matter how many locations our customers have, or where their employees work from, everyone is 'connected' by OfficeSuite UC and its advanced features like OfficeSuite HD Meeting."
Broadview was recognized for providing the only 100 percent cloud-based solution in the market, OfficeSuite® UC. This cloud phone system protects organizations from disasters by ensuring that all critical communications are secure, and it provides advanced business communications features designed to make employees more accessible and productive. More than a portal, MyOfficeSuite allows for easy access to all OfficeSuite® products, services and Broadview support through a single intuitive dashboard available on any device with internet access.
In addition, OfficeSuite HD Meeting™ allows users to host online meetings, HD video conferences and audio conferences for up to 100 people. From virtually any device with internet connectivity, hosts can instantly view who else is using the service, participate in a company-wide text-based chat, they can present, review, share and collaborate on any document or application in real-time, and can also schedule meetings using Outlook® and Google Calendar™ integrations.
The industry and peer recognitions from the Network Products Guide are one of the world's premier information technology awards, honoring achievements and recognitions in every facet of the IT industry. Additionally, the annual Customer Sales and Service Awards program, with active participation from a broad spectrum of industry voices, encompasses some of the world‟s best in Sales and Service or Contact Center individuals, teams, departments and achievements. Winners from all over the world were honored by various award programs, including the Customer Sales and Service World Awards and Network Products Guide's IT World Awards, in San Francisco on Monday, June 27, 2016, during the annual SVUS Red Carpet Awards Ceremony Dinner.
"Broadview continues its ongoing customer-centric approach, placing constant focus and effort around the customer and therefore increasing customer satisfaction and engagement," said Art Gairo, Broadview's Senior Vice President for Customer Operations. "We thank Broadview‟s frontline customer service and call center team for leading Broadview in believing excellent customer service is a fundamental culture, a mind-set and a way of life and business."