Smooth Sailing for Museum after Broadview Networks Introduces a Unified Communications Solution
Posted on Nov 16, 2016 by Natalia Mykijewycz
Philadelphia’s Independence Seaport Museum Turns to Broadview for Flexibility, Mobility and Enhanced Productivity
RYE BROOK, N.Y. – Broadview Networks®, a leader in cloud-based unified communications (UC) and information technology services, has deployed its award-winning OfficeSuite UC™ for the Independence Seaport Museum. As the museum, which attracts 100,000 visitors each year, reviewed its strategy, they soon realized their antiquated business communication system did not have the true mobility and flexibility they needed.
The 10,000-square-foot museum includes two floors of exhibit spaces, a working boat shop and concert and rental space, offering its visitors an experience of both Philadelphia's history at sea and scenic waterfront year-round. The museum’s employees spend a majority of their time with customers on tour, in classes or out on the water. While the old system’s stationary desk phones left employees inaccessible, OfficeSuite UC™, a secure 100-percent cloud-based business communications system, unified their communications and offered new flexible features, like company-wide chat from any device, offering increased convenience and making internal collaborations easier.
OfficeSuite UC™ also allows the museum’s employees to communicate quickly and efficiently with calls received simultaneously on desk phones and cell phones, extension-to-extension dialing, personalized voicemail accessible from anywhere, intercom, hot-desking and voicemails delivered as emails. No matter where employees are – on the property or out at sea – the level of flexible access to the UC tools allows them to remain connected to customers and colleagues.
“When I discovered that the Independence Seaport Museum’s phone system was antiquated and preventing the business from functioning optimally I suggested they pursue OfficeSuite UC, a simple and affordable solution, even for a non-profit on a restricted budget,” said Nick Iagovino, Vice President of Sales and Business Development of IT4 Group, Inc. “Time and again I have seen OfficeSuite UC improving productivity, encouraging collaboration and increasing mobility in the workplace, and the Seaport Museum is no exception.”
Additionally, Independence Seaport Museum employees find themselves empowered with MyOfficeSuite, a single, user-friendly dashboard with an easy-to-use, widget-based architecture that integrates with all OfficeSuite® products and services and full Broadview support. It is an intuitive way to make instant changes to their accounts, helping to streamline business operations, provide mobility, reduce dependency on IT staff and ultimately enhance business continuity and customer service.
Go here to learn more about OfficeSuite UC™.