Unify Communications with Broadview’s OfficeSuite Connector Now Available on Salesforce.com’s AppExchange
Posted on Feb 25, 2016 by Broadview Networks
Organizations of Any Size Can Boost Customer Engagement, Sales Performance, and Management Visibility by Integrating Customer Data with Unified Communications
RYE BROOK, N.Y.––Broadview Networks, a leading provider of cloud-based business communications and information technology services, announced today that its OfficeSuite® Connector is now available on the Salesforce.com® AppExchange®. OfficeSuite® Connector seamlessly integrates Broadview’s award-winning OfficeSuite® Phone system with Salesforce.com®, providing organizations with an enhanced view of customer and employee activity while improving employee efficiency and performance. It is also 100% in the cloud, remaining consistent with Salesforce’s “no software” mantra.
When a call comes into the OfficeSuite® Phone system for a user of Salesforce®, the OfficeSuite® Connector immediately displays the details of the caller, giving employees immediate access to both contact and lead details. While on calls, employees can improve customer interactions and enrich customer data within Salesforce® by adding notes to contact records and logging the calls. The application also allows employees to streamline workflows and increase productivity by clicking to call any phone number or using the integrated dial pad within Salesforce®.
The OfficeSuite® Connector is installed into an organization’s Salesforce® account and lives in the cloud—not on any specific computer or server, making the application available regardless of an employee’s location. Unlike other solutions that are only compatible with browser- or computer-based softphones, the OfficeSuite® Connector integrates with every phone available in the OfficeSuite® Phone service including a wide variety of desk phones, cordless phones, softphones for Microsoft® Windows® and Apple® Macintosh® computers, and smartphone apps for iPhone®, iPad®, and Android™ devices.
“Salesforce is a robust industry leading platform, and we have worked hard to help businesses close the phone call activity gap in their datasets,” said Stephen Farkouh, Broadview’s Executive Vice President of Information Systems. “For most companies, the desk phone is still the preferred tool for connecting with potential and existing customers. With the OfficeSuite® Connector, we have made the simple act of making and taking customer calls from virtually any device faster and easier for employees while also giving management a new tool for tracking activity reliably.”
About Broadview Networks®www.broadviewnet.com
Broadview Networks is a network-based business communications provider serving customers with local and long-distance voice and data communications, premises-based and patented hosted VoIP systems, data services and a full suite of managed and professional services. It also provides an innovative portfolio of bundled, hosted IP phone and cloud computing services designed to meet the unique application requirements of diverse workforce groups. Its customers benefit from award-winning customer service, including a Web-based account management tool and a primary point-of-contact for real-time, personal customer care.