Customer Service Rep

Make Every Customer Interaction Count

Our cloud-based OfficeSuite® Contact Center Services provides agents with the powerful features they need to deliver prompt, professional service to every incoming call. 


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Service More Customers Efficiently

Quickly and easily distribute and prioritize incoming calls through queues, customizable hold treatments and skills-based routing and coaching across all of your sites.


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Scale and Manage Business Needs With Ease

Scale up or down to meet business demands and control your entire system and queues easily online from our intuitive web portal. 

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Real-time Analytics for Greater Performance

Gain insight into employee performance through real-time dashboards and advanced evaluation, reporting and monitoring tools.

     


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The Features You Need, Without the Cost

All the call center features you need for your remote, mobile and on-site locations, without expensive equipment, hardware or IT costs.


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Support a Dispersed Workforce

Allow your contact centers to be located anywhere and your agents to work efficiently remotely, or from any office location needed.

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Maximize Efficiency with Flexible Administrative Roles

Customize permissions to allow employees to control the entire contact center or specific reports, groups of agents or call queues.


Optional Call Recording

Easy and On-Demand Call Recording

Record calls and store them in the cloud or locally on your FTP server for future evaluation. 

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Customizable Call Routing

Customize and prioritize where calls are routed based on staff availability and skill sets.

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Ensure Quality and Compliance

Ensure every call is handled correctly by recording and analyzing calls for quality and training. 

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Avoid Disasters and Keep Your Contact Center Open

Continue operations during disasters by ensuring calls are answered even when employees are unable to make it into the office.


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Record Calls on Specific Extensions

Record calls outside of queues with our Extension Call Recording service! Inbound and outbound calls can be recorded on-demand or by default and includes a storage library and evaluation feature for optimal performance.

Available Packages

For organizations looking to ensure customer satisfaction and improve performance, our Contact Center package includes everything you need. 


For organizations with more basic needs, eQueues may be more a appropriate fit for your organization.  

Pay only one price for any contact center services role!

Unlike other providers, and regardless of which package is needed, we never require costly administrator seats, as all seats are provided at the same cost.