Make Every Customer Interaction Count
Broadview’s cloud-based Contact Center Solution provides agents with the powerful features they need to deliver prompt, professional service to every incoming call. Additionally, our office phone systems are user friendly - focus on customer service, not IT.
Service More Customers Efficiently
Our virtual phone system allows you to quickly and easily distribute and prioritize incoming calls through queues, customizable hold treatments and skills-based routing and coaching across all of your sites.
The Features You Need, Without the Cost
Get the call center features you need for all your locations without expensive on-site equipment, IT support, maintenance or upgrade fees.
Scale and Manage Business Needs With Ease
Scale up or down and control your entire system and queues easily online from our intuitive web portal.
Support a Dispersed Workforce
Your call centers and agents can be located anywhere and work efficiently from any office location or remotely.
Maximize Efficiency with Flexible Administrative Roles
Let a tenant administrator control the entire call center, a supervisor view reports and a group administrator manage a subset of agents and queues.
Customizable Call Routing
Tweak, test and customize call routing based on business demands and agent skill sets.
Easy Call Recording
Record agent calls and store them in the cloud or locally on your FTP server for future evaluation.
Reduce Downtime and Avoid Disasters
Continue operations during disasters by ensuring calls are answered even when employees are unable to make it in to the office.