Optional Call Center

Contact Center Services

Any size business can improve customer interactions and enjoy the features and benefits of a enterprise-level call center without the cost. 


  • Inbound call recording for all of your call center agents
  • Integrated skills‐based routing, conditional routing and escape menus
  • Insights into employee performance through real‐time dashboards and advanced evaluation and monitoring tools
  • Agent‐level and service‐level reports broken down by call volume on an hourly, daily, and per queue basis offering key statistics, such as: Abandoned Calls, Average Speed of Answer, Time per Agent, and Service Level 


  • Improve communications and efficiency by ensuring all incoming calls are answered promptly and routed to the correct person every time
  • Project a professional company Image without the expense of on-site equipment, software, maintenance costs or IT support
  •  Scale up or down in response to changes in call volume
  • Tweak and test the call routing designs to optimize the customer experience
  •  Continue operations in disasters and emergencies by ensuring calls are answered even when employees are unable to make it in to the office

Sd Wan Feature 2

OfficeSuite UC with Windstream SD-WAN

The simplicity, security and functionality of our award-winning UCaaS solution with the superior performance, reliability and flexibility of Windstream's highly regarded SD-WAN networking solution.


  • Application visibility and control: Manages and deploys routing policies with an easy-to-use, centralized management tool
  • Dynamic WAN selection: Preserves application performance based on pre-set guidelines
  • Application optimization: Monitors and improves network paths to ensure peak performance
  • Dynamic IPsec deployment: Enables end-to-end encryption for secure data transmission over public networks
  • Security and stateful firewall: Deploys and manages security policies with an integrated firewall
  • Managed service: Offers continuous, proactive monitoring and optimization from Windstream SD-WAN Concierge
  • Flexible connectivity: Connects disparate locations with any access
  • Dual active links: Increases resiliency with redundant and diverse connections at each site
  • Encryption: Reduces security risks by encrypting network connections, regardless of connection type


  • Ensures mission-critical services like calling and video conferencing receive higher priority and are routed to the clearest network path for optimal quality
  • Helps avoid disasters when calls take place from any device and the multiple Internet connections you use remain active, even if one fails
  • Allows businesses with a single location to gain the ability to increase bandwidth usage, avoid disasters and prioritize business communications
  • Enables businesses with more than one location to secure the connections between all your sites and view and control your performance from a single dashboard
  • Delivers up to 100% SLAs for SD-WAN connectivity, ensuring your business remains up and running
  • Optimizes network connections and application reliability, providing more bandwidth and better performance over any connection type 
  • Increases business agility and scalability
Office Phone Systems

OfficeSuite® Fax

Simplify faxing! Send fax online to and from any device, anywhere, online, utilizing any email client.

Features and Benefits

  • Work from anywhere and any device you need to
  • Fax virtually any type of document, including: Lotus, SmartSuite, Corel, HTML, PDF, Visio and more
  • Keep your business’ sensitive information secure and maintain regulatory compliance
  • View faxes instantly via email or through the MyOfficeSuite portal


  • Streamline paper‐intensive processes and get time‐sensitive documents where the need to be quickly and easily
  • Save by eliminating your fax machine, paper and maintenance fees
  • Scale on demand by adding fax usage and accounts at anytime
  • Re‐use existing numbers or select new local or toll free numbers—the choice is yours

Pcmac Softphone 2 Web


Turn any PC, MAC or mobile phone into your business phone! 

  • Make and receive calls using your business phone number and extension from any iPhone®, iPad®, Androids™, smartphone or tablet
  • Use OfficeSuite® calling plan minutes, rather than expensive cell phone plan minutes
  • Broadview's office phone systems ensure business continuity by enabling communication from anywhere
  • Reduce costs and simplify International calls made on mobile devices 
Optional Call Recording

OfficeSuite® Call Recording

Satisfy regulatory compliance, maintain quality control and evaluate employee performance by recording inbound and outbound calls of your choice with our user‐friendly, cloud‐based call recording solution. 


  • Easily record inbound and outbound calls by pre‐selecting which phone numbers in your company you’d like to designate as “recording eligible”
  • Centralize call recording for multiple offices and locations
  • Recordings are stored securely in the cloud so you can search, listen, evaluate and download recordings anytime.
  • Recording library ‐1 G (approximately 35 hours) included
  • Recordings are stored up to 30 days for free
  • Create customer evaluation reports and forms for employee evaluation


  • Satisfy regulatory compliance requirements
  • Protect your business and your employees by reducing liabilities 
  • Leverage recorded phone calls to improve business processes 
  • Maintain quality control and uniformity among employees 
  • Archive recordings for transaction validation 
  • Improve employee training 
  • Evaluate employee performance  
  • Record individual and conference calls for future use
  • Develop best practices for common customer inquiries 

Optional Pc Console

OfficeSuite® PC Console

Give your front desk the ultimate tools to quickly and easily distribute calls to the right person, voicemail box or department, every time. 

Features and Benefits

  • Monitor the status of up to 400 phones at one time 
  • Drag and drop calls to transfer or conference 


  • Start conference calls on‐demand or schedule ahead of time 
  • View co‐workers’ Outlook® calendars for fast and easy meeting scheduling