Your award-winning OfficeSuite® business phone  service is designed to provide you with superior call quality and reliability. As a result, you should never hear any delays,  echoes or experience any dropped calls. 

The two most common reasons for voice quality issues are insufficient Internet bandwidth and voice and data traffic patterns competing for bandwidth from your router to the internet.  If your local network, internet connection or router is to blame, we are here to help!

Insufficient Internet bandwidth
If your Internet connection does not have enough bandwidth to support all of your data traffic and concurrent calls,  your voice quality can suffer. Fortunately, you can check your  available internet bandwidth level instantly through our Connectivity Test. The Connectivity Test measures four critical areas that affect performance: Download Speed, Upload Speed, Latency and Jitter.

Download Speed
Determines if your Internet download speed will support a high quality VoIP (Voice over IP) conversation. Insufficient download speed may impact your inbound traffic, including the ability to hear callers.

Upload Speed
Determines if your Internet upload speed will support a high quality VoIP conversation. Insufficient download speed may impact your outbound traffic, including the ability for callers to hear you.

Latency
A Quality of Service measurement that measures fluctuation in your Internet speed. A higher percentage is desirable. 

Jitter
Measures the constant flow of data. A low jitter value shows a more consistent flow. 

Through our advanced Connectivity Testing, you can instantly view your current Internet connection’s bandwidth and performance in seconds.  

Competing voice and data traffic
There are special considerations when designing your network to support voice traffic. 

In order to prioritize voice traffic over competing data traffic such as large downloads, your network router needs to be set to Broadview’s Quality of Service (QoS) settings.  This setting will optimize and prioritize the handling of voice packets delivered to your WAN network. If you have purchased a router through Broadview, it came preconfigured with the appropriate settings. 

We are committed to providing you with the highest quality call experience and are proud to provide you with any tools and assistance needed to achieve optimal performance not matter what your individual network challenges are.

Test your  LAN for Peak Performance with our Connectivity Test!

Proper management of data traffic is a key component of a successful cloud deployment. Your router is the primary tool to manage this traffic. A business-class router specifically designed to support QoS and bandwidth management will ensure that voice traffic is delivered in timely manner and eliminate the potential for packet loss. 

Below are business-class routers that are recommended for cloud environments.

Recommended Routers

  • ADTRAN NetVanta 3448
  • ASUS RT-AC87U Router  
  • Cisco ASA Series Routers
  • Cisco RV110W Router
  • D-Link DIR-655 QoS Router
  • Dell SonicWALL SOHO Router                     
  • EdgeMarc 250AE & 4500/4700 QoS router
  • Fortinet FortiGate 30D   Router  
  • Meraki Routers
  • Netgear AC1750 Router                
  • Rosewill RNX-AC750RT Router                    
  • SonicWall TZ Series TZ200/300/400 Routers
  • SonicWall Enterprise Routers
  • TP-Link Archer C3200 Router                      
  • TP-Link Archer C9 AC1900 Router                             
  • TP-Link SafeStream TL-600 VPN Router

No Fly List

These routers are not  recommended to use in cloud communications deployments.

  • Any router that will not support QoS or bandwidth management
  • Any router in an end of life status, meaning no longer actively supported by manufacturer
  • Actiontec Router Series
  • Allied Telesis Router Series
  • 2-Wire Brand
  • Netgear Series Routers
  • SMC Models used by cable companies will need an additional router for QoS and management
  • Zyxel Router Series
  • Linksys Series Routers
  • Cable and DSL deployments require a router in addition to the carrier-provided cable/DSL modem device.

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