Your award-winning OfficeSuite® business phone service is designed to provide you with superior call quality and reliability. As a result, you should never hear any delays, echoes or experience any dropped calls.
The two most common reasons for voice quality issues are insufficient Internet bandwidth and voice and data traffic patterns competing for bandwidth from your router to the internet. If your local network, internet connection or router is to blame, we are here to help!
Insufficient Internet bandwidth
If your Internet connection does not have enough bandwidth to support all of your data traffic and concurrent calls, your voice quality can suffer. Fortunately, you can check your available internet bandwidth level instantly through our Connectivity Test. The Connectivity Test measures four critical areas that affect performance: Download Speed, Upload Speed, Latency and Jitter.
Determines if your Internet download speed will support a high quality VoIP (Voice over IP) conversation. Insufficient download speed may impact your inbound traffic, including the ability to hear callers.
Determines if your Internet upload speed will support a high quality VoIP conversation. Insufficient download speed may impact your outbound traffic, including the ability for callers to hear you.
A Quality of Service measurement that measures fluctuation in your Internet speed. A higher percentage is desirable.
Measures the constant flow of data. A low jitter value shows a more consistent flow.
Through our advanced Connectivity Testing, you can instantly view your current Internet connection’s bandwidth and performance in seconds.
Competing voice and data traffic
There are special considerations when designing your network to support voice traffic.
In order to prioritize voice traffic over competing data traffic such as large downloads, your network router needs to be set to Broadview’s Quality of Service (QoS) settings. This setting will optimize and prioritize the handling of voice packets delivered to your WAN network. If you have purchased a router through Broadview, it came preconfigured with the appropriate settings.
We are committed to providing you with the highest quality call experience and are proud to provide you with any tools and assistance needed to achieve optimal performance not matter what your individual network challenges are.