Let Us Help You Safeguard Your Mission-critical Communications

Over 250,000 users nationwide depend on Broadview every day to keep their mission-critical business communications secure and we don’t take that lightly.

We enlist the latest technology, the most experienced staff and adhere to the strictest standards to ensure our customer’s security, availability and compliance requirements are always met.     


Security is our top priority. That’s why we designed and built a 100 percent cloud-based unified communications solution, OfficeSuite UC™. Unlike other systems, OfficeSuite UC™ secures everything in the cloud and utilizes a proprietary system called SilNet, instead of SIP or open source platforms, where personal and corporate information are more susceptible to loss.

With OfficeSuite UC™, calls using the internet are encrypted from the handset into our secure network keeping them protected and confidential. Voicemail messages and recordings are also encrypted when stored on our servers and the administrator of the system can control who is permitted to forward voicemail, further safeguarding private information.

OfficeSuite UC™ also offers the option to enhance security if you prefer to use a private and secure connection to our network for the transport of your voice calls through our advanced MPLS service. 

Secure Your Communications

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Communication Security

Calls, messages and meetings using the internet are encrypted into our secure network. Or, when you’re using our MPLS service, privacy is maintained within the most widely accepted private network protocols available for any type of traffic.

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On-site Security

Unlike other solutions, no information or data is stored on local servers or our phones on-site where they can be vulnerable to security threats. Everything with OfficeSuite UC™ is stored exclusively in the cloud to ensure the highest level of security.

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Database Security

Our database is stored on secure servers in our cloud infrastructure protected by industry-standard firewalls, access controls lists, authentication and authorization.

Reliability You Can Count On

Availability

Broadview has made a tremendous investment in the infrastructure and engineering delivering our services. Both the network itself and core service platforms offer customers 99.999% reliability*, meaning that both are available for almost every second of every day. With multiple data centers and co-locations, we maintain vital business connections between customers and employees by employing state of the art technology, monitoring systems, and processes.

Business Continuity

Broadview’s unified communication solution is the only solution on the market that is secured 100 percent in the cloud, ensuring the ability to access and manage every aspect of the system from anywhere. Our easy-to-use and secure online portal, MyOfficeSuite ensures you can administer the entire system through any internet-connected device from anywhere in the world. Re-route calls, change greetings, check voicemail and more to ensure business continuity no matter what takes place.

Co-location Redundancy

Broadview has engineered and deployed redundant network elements and core network services to prevent outages. Our servers and equipment have clones that are ready to act as the primary device should a failure occur. We maintain redundant connections for core network transport services, such as to the internet and networks used for voice and data communications. We size redundant connections so they can act as primary connections, not just as alternate paths.

Co-location Diversity

Broadview maintains connections with multiple providers, so if one experiences an issue or fails, we have an alternate path for your traffic. We also engineer physical diversity within our facilities. The external connections into our network, even power, are delivered from different areas of the facilities that make up our network. Connections travel multiple internal, and often external, paths to further ensure service and network availability.

Geographic Diversity

Broadview maintains co-locations, data centers, and points of presence in more than ten states to further ensure availability and improve quality. When possible, we host service equipment close to your business to improve reliability and quality and to ensure that events in other areas of the country do not affect your business communications.

* Performance Statistics represent actual data from the last twelve months ending 4/7/2016

Meet Compliancy Requirements

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Protect Private Health Information.

Broadview’s unified communications solution is hosted in carrier-grade HIPAA/HITECH-ready data centers with strong security controls which ensure your calls and messages are encrypted, protecting patient data and preventing unauthorized access to private health information. We are able to sign Business Associate Agreements.

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Rest Easy Knowing You are in Compliance.

Broadview is SSAE 16 compliant which is verified by independent third-party audit Type 2 and 3 reports which measure critical controls essential for IT and data center service providers to uphold.  These audits assess the security of our network and related policies and procedures to confirm our systems and services are secure and compliant.

Request a copy of our Soc 3 Report!

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Know Your Information is Protected.

Broadview complies with all FCC requirements and regulations for protecting Consumer Proprietary Network Information.