Welcome to your new 100%
More power & reliability.
We’re working with Verizon to help replace the copper facilities in your building with more reliable, newer fiber-optic technology to deliver increased reliability, improved resistance to weather and faster repair times. In addition, fiber-optics offers excellent voice quality and higher bandwidth potential to meet today's digital demands and the possibilities of tomorrow.
Simple & seamless.
An expert technician will migrate your services to the new 100% fiber-optic network at NO charge to you. The pricing and features of your current services will not change.
Quick & easy.
This migration is REQUIRED. The installation process is simple and requires that you schedule an appointment, so please respond to the email we have sent.
Save Money and Gain New Features!
Upgrade your old analog phone line to a Digital Voice Line from Windstream Enterprise. Save money by using your existing internet service for calls and get new advanced features that can improve productivity and your customer experience.
Give Your Whole Business a Technology Upgrade!
With OfficeSuite® Professional, you get a complete, unified communications system and all the features and services your employees need to communicate efficiently with customers and colleagues for as little as $23.95 per employee.
Got questions? We’ve Got Answers!
Why do I have to talk with Verizon if Windstream Enterprise provides my service?
Verizon provides the network that allow us to deliver your service. Verizon is migrating from their older copper network to their newer, more reliable fiber-optic technology. After the migration, Windstream Enterprisewill no longer provide service in your area over the copper network. The fiber-optic network allows us to provide higher quality services using a more reliable technology.
Will I have to change my current service, and will the price increase?
The upgrade to fiber-optic technology, which will be performed at no cost to you, will give you access to the same service you currently have at the same price.
How do I arrange to move my service to the new fiber-optic network?
Upgrading is easy, simply respond to our email to coordinate the upgrade appointment with a Verizon technician.
What happens if I do not schedule an appointment?
Your Windstream Enterprise services will be suspended on or after 45 days from the date of your notification letter, if you do not allow Verizon reasonable access to your premises to install, maintain, or replace equipment and facilities that will enable us to move your service to their fiber-optic facilities. Once your service is suspended, you will only be able to call 9-1-1. Approximately 14 days after being suspended, Windstream Enterprise and Verizon service at your address will be disconnected unless you allow us to move your service to the fiber-optic facilities.
Will I be charged for the fiber installation or the new equipment?
There is no charge for the fiber extension nor is there a charge for any necessary equipment to migrate your service to fiber.
What is the installation process?
You will need to schedule an installation appointment at a time when someone 18 years or older will be in your place of business. You will also need to provide access to a grounded electrical outlet, which we need to power the equipment. Verizon will work directly with you to identify a convenient installation date. On the day of installation, the Verizon technician will install the equipment and ensure that your service is working properly with your equipment. The technician will address any questions at the time of installation.
What equipment is needed in order for me to upgrade to fiber?
Verizon will extend the fiber optic facilities to your location and install the Optical Network Terminal (ONT) and possibly a backup power unit (described below) for voice service. The placement of this equipment will vary depending on the lay out of your business. We should be able to use the existing wiring and you will be able to use your existing telephones.
What is the battery backup?
The battery power unit is designed to provide you with backup power for your voice service in the event of a commercial power outage. Without the backup power unit, you will not have voice service during a power outage, and, if you have an alarm system, it may not be able to dial out to a central monitoring station. The backup power unit will allow you to make telephone calls on a corded telephone handset, but it will not power telephones with cordless handsets, alarm system equipment, or other devices or equipment that require power. To power those devices during a commercial power outage, you will need an alternative power source such as a generator.
What about 911 for emergencies?
There will be no changes to the 911 emergency services as a result of upgrading to our fiber network. In the event of an extended power outage that fully depletes battery power in the backup power unit, please put in a set of new batteries in order to place telephone calls, including 911 calls, from a corded telephone handset. Or you can use an alternative such as a cell phone to dial 911.
What if I change providers?
All providers using Verizon’s copper networks to deliver service have been notified regarding copper-to-fiber transition and will also be required to migrate to Verizon’s fiber network.