Customer Service Rep

Make Every Customer Interaction Count

Broadview’s cloud-based Contact Center and ACD Solution provides agents with the powerful features they need to deliver prompt, professional service to every incoming call. 


Office Phone Systems 2

Service More Customers Efficiently

Quickly and easily distribute and prioritize incoming calls through queues, customizable hold treatments and 
skills-based routing and coaching across all of your sites.

Twitter Call Center Ch

The Features You Need, Without the Cost

Get the call center features you need for all your locations without expensive on-site equipment, IT support, maintenance or upgrade fees. 

New Call Center Agent

Scale and Manage Business Needs With Ease

Scale up or down and control your entire system and queues easily online from our intuitive web portal. 

Acd

Real-time Analytics for Greater Performance

Gain insight into employee performance through real‐time queue dashboards and advanced evaluation and monitoring tools. 


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Support a Dispersed Workforce

Your call centers and agents can be located anywhere and work efficiently from any office location or remotely. 

Woman On Deskphone

Customizable Call Routing

Tweak, test and customize call routing based on business demands and agent skill sets.  

Optional Call Recording

Easy Call Recording

Record agent calls and store them in the cloud or locally on your FTP server for future evaluation. 

Office Phone System

Reduce Downtime and Avoid Disasters

Continue operations during disasters by ensuring calls are answered even when employees are unable to make it in to the office.