Pcmac Softphone 2 Web

Softphones

Turn any PC, MAC or mobile phone into your business phone! 

  • Make and receive calls using your business phone number and extension from any iPhone®, iPad®, Androids™, smartphone or tablet
  • Use OfficeSuite® calling plan minutes, rather than expensive cell phone plan minutes
  • Stay in touch from anywhere and ensure business continuity
  • Reduce costs and simplify International calls made on mobile devices 
Optional Call Center

Contact Center Services

Any size business can improve customer interactions and enjoy the features and benefits of a enterprise-level call center without the cost. 

Features

  • Inbound call recording for all of your call center agents
  • Integrated skills‐based routing, conditional routing and escape menus
  • Insights into employee performance through real‐time dashboards and advanced evaluation and monitoring tools
  • Agent‐level and service‐level reports broken down by call volume on an hourly, daily, and per queue basis offering key statistics, such as: Abandoned Calls, Average Speed of Answer, Time per Agent, and Service Level

See how it works by watching the video


Benefits

  • Improve communications and efficiency by ensuring all incoming calls are answered promptly and routed to the correct person every time
  • Project a professional company Image without the expense of on-site equipment, software, maintenance costs or IT support
  •  Scale up or down in response to changes in call volume
  • Tweak and test the call routing designs to optimize the customer experience
  •  Continue operations in disasters and emergencies by ensuring calls are answered even when employees are unable to make it in to the office
Office Phone Systems

Online Fax

Simplify faxing! Send and receive faxes to and from any device, anywhere, online, utilizing any email client.

Features and Benefits

  • Work from anywhere and any device you need to
  • Fax virtually any type of document, including: Lotus, SmartSuite, Corel, HTML, PDF, Visio and more
  • Keep your business’ sensitive information secure and maintain regulatory compliance
  • View faxes instantly via email or through the portal
  • Streamline paper‐intensive processes and get time‐sensitive documents where the need to be quickly and easily
  • Save by eliminating your fax machine, paper and maintenance fees
  • Scale on demand by adding fax usage and accounts at anytime
  • Re‐use existing numbers or select new local or toll free numbers—the choice is yours
Optional Call Recording

Call Recording

Satisfy regulatory compliance, maintain quality control and evaluate employee performance by recording inbound and outbound calls of your choice with our user‐friendly, cloud‐based call recording solution. 

  • Easily record inbound and outbound calls by pre‐selecting which phone numbers in your company you’d like to designate as “recording eligible”
  • Centralize call recording for multiple offices and locations
  • Recordings are stored securely in the cloud so you can search, listen, evaluate and download recordings anytime.
  • Recording library ‐1 G (approximately 35 hours) included
  • Recordings are stored up to 30 days for free
  • Create customer evaluation reports and forms for employee evaluation
  • Satisfy regulatory compliance requirements
  • Protect your business and your employees by reducing liabilities 
  • Leverage recorded phone calls to improve business processes 
  • Maintain quality control and uniformity among employees 
  • Archive recordings for transaction validation 
  • Improve employee training 
  • Evaluate employee performance  
  • Record individual and conference calls for future use
  • Develop best practices for common customer inquiries